Moonbeam relaunches on Base

62

I missed the migration deadline.

I have already email moonbeam foundation, I hope it can get solve as soon as possible. Thank you.

65

Hello Moonbeam team,

I am a long-term GLMR holder and unfortunately missed the July 31 migration deadline.

My GLMR is still held as free balance in my non-custodial SafePal wallet on the legacy Moonbeam network.

Wallet address: 0x3bf7Aa1b9b3D71a204D66707A521C6305fFfabB4
Balance: 290,031.66573 GLMR

I have already contacted helpdesk@moonbeam.foundation requesting assistance with a late/manual migration to Base, but I have not received a response or Ticket ID.

Since the public migration bridge is now closed, could someone from the Moonbeam team please confirm the official procedure for holders in this situation?

I can provide wallet ownership verification, signed messages, transaction history, or any other on-chain proof required.

I am not asking for any private assistance via DM. I would only like confirmation here of the official recovery/migration process and, if possible, help escalating my existing support request.

Thank you.

66

Hello Moonbeam Team,

I have 175.678986875 MOVR in my personal MetaMask wallet on the Moonriver network.

The MOVR is a free/unlocked balance, not staked or locked.

I missed the July 31, 2026 migration deadline, and the balance is still visible on the Moonriver explorer at my wallet address.

Moonriver is now in maintenance mode, so I cannot migrate the tokens normally.

Could you please advise me on the official procedure to migrate my MOVR to Base after the deadline?

Thank you.

67

I just saw this message and found out that the bridge was closed on July 31st, but I can’t find my GLMR in my wallet and haven’t had a chance to transfer it yet. How should I proceed?

68

There is no exact timeframe for processing requests or receiving a response. Please wait for the team to review your case and get back to you.

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69

If you missed the deadline, you have 60 days from August 1 to contact :e_mail: helpdesk@moonbeam.foundation and submit a late claim. Each case will be reviewed individually.

Please include the following in your email:

  1. Wallet address
  2. Token held (GLMR or MOVR)
  3. Amount
  4. Where your tokens are located (staking, democracy, cold wallet, etc.)
  5. Reason for missing the migration

:warning: Security Reminder

  • Only contact :e_mail:helpdesk@moonbeam.foundation.
  • Never reply to emails from similar-looking addresses.
  • Never share your seed phrase or private keys with anyone.
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71

I understand the delay in response is frustrating but from reading this as long as you contacted in 60 days and submitted the claim you are fine. It doesnt say it needs to be resolved by then so even if you have to wait they will eventually respond. I would just save the email you sent so you have proof of submission.

72

I kept sending the requested details , as advised , but always I receive the attached email , for me it seems that the team is not welling to send back our tokes , so they reply with vague feedback without any clear pathway to unlock our tokens !!! i would appreciate if i receive a real support.

the email " [Moonbeam Community Forum] Email issue – Unknown To: Address

Inbox

Moonbeam Community Forum

01:32 (16 hours ago)
to me

We’re sorry, but your email message to [“notifications@forum.moonbeam.network”] (titled Re: [Moonbeam Community Forum] Email issue – Unknown To: Address) didn’t work.

Here are some things to check:

  • Do you use more than one email address? Did you reply from a different email address than the one you originally used? Email replies require that you use the same email address when replying.

  • Did your email software properly use the Reply-To: email address when replying? Unfortunately, some email software incorrectly sends replies to the From: address, which won’t work.

73

The team doesn’t send emails from the forum.

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74

Hi

My GLMR tokens are staked on Moonbeam (Polkadot). How can I unstake them and send them to Base? Thanks!

75

Hi. Please check this post Moonbeam relaunches on Base - #69 by SvPatrik

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78

Hello I missed the deadline and wrote an email to helpdesk moonbeam with necessary details but i am not getting a response could someone please guide me how do i proceed with the migration
Thanks

79

I sent all the requested details one week ago to get back my staked MOVR , Unfortunately i had no response from the team , I am just wondering if the team is seriouse about this process , or if i already lost my tokens ??!!!

80

I was directed here by @Debra_Kellas to this link THE MOONBEAM SUPPORT TEAM regarding the late migration procedure and it seems a little suspicious to me

Could someone please check and let me know if its legitimate or a scamming link

Thanks

81

what email client you using?

82

Here is the team’s response:

Unfortunately we received 100 non valid claims for every valid claim making the investigation extremely time consuming and laborious. We are doing these manually and need to do them in batches to be anywhere near efficient. Its a two step process of investigating the claim, the user signing a tx and then us confirming and transferring the tokens.

We are doing this at expense of other topics to help out users that missed the window. It’s a big lift that was voluntary for us to undertake. We want to service all the claims and are committed to completing that within the 60 days. But we can’t commit to more granular timeliens as the sheer volume has been overwhelming.

Thank you all for your patience and understanding.

83

Hi. This is a scam. Do not click that link or interact with that user!